SumTotal Solutions for Channel Effectiveness

SumTotal’s talent and performance management solutions help organizations provide faster and less expensive ways to bring new products to market, while ensuring that their channels have the knowledge and quality standards to sell and service their products. Organizations want their dealers and distributors to add value at every customer interaction driving revenue while building stronger relationships. By providing the latest information, training and certifications, they can motivate their channels to sell their products and services by increasing mindshare, knowledge and performance. SumTotal's learning, talent and management solutions provide global, scalable capabilities to maximize the effectiveness, coverage and consistency of your channel partners.

SumTotal Enterprise Suite helps leading companies communicate their strategies to channel partners, make shifts in anticipation to market changes and maximize the time that they spend with customers to drive more business. Some of the ways that SumTotal solutions will enhance your channel's performance and learning:

• Drive top-line performance by dramatically reducing the time and cost to communicate information and generate greater channel attention
• Increase sales per dealership by improving knowledge, sales skills and service techniques in shorter ramp-up time and less time away from the customers
• Improve quality service, first-time-fix and customer satisfaction measures
• Decrease warranty costs
• Maximize service technician billable hours by providing targeted training
• Create and deliver dealer certification programs to improve performance
• Train new dealers quickly increasing their time-to-value while ensuring consistency and quality

Some customers that are using SumTotal Systems to help increase channel effectiveness include:

• B&Q
• Cisco
• DoubleClick
• Greenpoint Mortgage 
• Harley Davidson
• Motorola
• NTL
• Royal LePage
• Shell
• US Cellular
• Vitro
• Wyeth