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Talent and Performance Management Solutions for Telecommunications

SumTotal’s talent and performance management solutions provide customers in the highly competitive and regulated telecommunications industry, faster and less expensive ways of transferring knowledge, competencies, proficiency and experience throughout a globally dispersed group of employees, business partners, and customers, while ensuring compliance with new and existing regulations.

Changing customer demands and government regulations, combined with an always competitive playing field, are making it a challenge for telecommunications companies to increase profitability. Success comes to organizations that continually deliver innovative products and services to attract, retain and build the value of their customer base. Many telecommunications companies are creating new revenue streams through acquisitions and partnerships that provide the means to expand operations globally, streamline costs and offer more next generation products and services.

Keeping up with competitive offerings, mergers and changing government regulations isn't easy in this fast-paced environment. As companies bring more new products and services to market, ensuring employees, partners, and customers have the right information at the right time is critical. SumTotal Enterprise Suite is helping telecommunications companies improve business performance by increasing the productivity and effectiveness of individuals and aligning them with the goals and objectives of the corporation. SumTotal enables the timely and efficient delivery of on-demand learning for everything from next generation technologies, customer satisfaction strategies and promotions, to employee retention and regulatory changes. With SumTotal, organizations can assess employee capabilities, identify gaps and deliver personalized knowledge to reduce employee turnover and speed time to value.

Partial Customer List

  • NTL
  • Tellabs
  • US Cellular
  • AT&T
  • Charter Communications
  • Level 3 Communications
  • Czech Telecom
  • Vodafone
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