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SumTotal Support & Training

  • We provide a comprehensive support system - a roadmap to get you to your destination - for all of our customers
  • We are focused your satisfaction and have processes centered on you and your success

Self-Help

For your convenience, we provide a number of self-help resources to assist customers using Aspen and ToolBook. These include our Knowledgebases, as well as user guides, online help, tutorials and training.

Phone

You may also want to take advantage of our toll-free telephone support to make a support request. Our product support engineers are trained to respond to most software and functionality issues immediately.

  • Tech Support for SumTotal LMS 
  • Tech Support for Results On Demand
  • Tech Support for Aspen products
  • Tech Support for Docent products
  • Tech Support for Pathlore products
  • Tech Support for TotalPerformance (formerly MVP)

ToolBook Support 

To submit a technical issue to the ToolBook Support Team, please use our online Request Form.

To submit a ToolBook feature enhancement suggestion, please use our online Suggestion Form.

Asia Pacific
Australia, New Zealand, Singapore, Malaysia, Hong Kong, China, Taiwan, Korea, Indonesia, Philippines, Pacific Islands

  • Telephone: +1 877 868 2527 (US)  +44 1753 211 966 (UK)
  • Support Hours: 9:00 AM – 5:00 PM (Eastern Australian Time) Monday through Friday.
  • Observed Holidays: New Year's Day, Australia Day, Good Friday, Easter Monday, ANZAC Day, Queen's Birthday, Labour Day, Christmas Day, Boxing Day

Pathlore Support 

You may also want to take advantage of our toll-free telephone support to make a support request. Our product support engineers are trained to respond to most software and functionality issues immediately.

Telephone: 1 800 147 973 (within Australia)
Telephone: 0 800 947 973 (within New Zealand)
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Submit support incident through our online request form, an email will be sent to the appropriate support departments:

 

 
 
1300 130 669
+61 2 9259 5541
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